PetDNA Frequently Asked Questions

PetDNA is a photo analysis service that explores likely breed heritage, visible physical traits, historical background, personality tendencies, and care topics for pets and other animals.

PetDNA supports dogs, cats, birds, reptiles, rabbits, horses, and many other animals. A clear photo with distinctive visible features gives the service the best information to work with.

Choose a clear photo, upload it through the website or mobile app, and follow the on-screen steps. You can start with a free preview and choose a complete report if you want more detail.

Most analyses are ready within a few minutes. Processing time can vary with image size, demand, and network conditions.

Use a bright, sharp photo where the face is visible and your pet fills most of the frame. A front or three-quarter view is ideal. Avoid strong filters, costumes, blankets, and objects that hide key features.

A complete report brings together likely breed or animal-type matches, visible traits, historical origins, typical personality themes, environmental adaptations, and general care topics.

Results depend on the quality and angle of the photo, how distinctive the visible features are, and how much different breeds overlap in appearance. Treat matches and percentages as informed visual estimates.

Yes. Completed reports are designed to be easy to revisit and share with friends and family. Available options may differ between the website and mobile app.

You can begin with a free photo analysis preview. Complete heritage, trait, and care reports are available as an optional purchase.

PetDNA offers a free photo analysis preview. You can then decide whether to unlock the complete report. If you need genetic testing from a biological sample, use the comparison below to understand how that differs.

Yes. The PetDNA mobile app is available from both the Apple App Store and Google Play.

You may be asked to sign in for features such as purchasing, saving, or returning to reports. The service will guide you when an account is needed.

PetDNA analyses visible information in a photo. It does not collect or process saliva, blood, hair, or another biological sample.

Reports may suggest general care topics associated with visible traits or likely breed groups, but they do not diagnose health conditions or replace advice from a veterinarian.

Photos are processed to create the analysis and are not retained by PetDNA systems after processing. The privacy policy explains the services involved and the current data-handling practices in detail.